Trust Center
Here you'll find everything you need for your supplier evaluation: how we handle security incidents, what the Cyber Resilience Act and Data Act mean for you, where your data is stored, and what documentation is available.
Each page states its position. What we agree to is set forth in our contract, the EULA V2.5 and its appendices. These pages explain this and cite the relevant sections.
Cyber Resilience Act
Security incident reporting, software inventory, and security updates to help you meet your obligations under the CRA.
Data Act
Export and changing providers, plus a list of all data structures, formats, and interfaces.
Supporting Documents
Platform certificates, our documentation upon approval, and support with NIS2 supply chain audits.
Privacy
Data Processing, Place of Processing, and Subprocessors.
PSIRT
One URL, one address: psirt@moderndrive.de. Machine-readable in the security.txt file.
Operation
You can view outages and scheduled maintenance for the platform and—for devices purchased through us—our reception services on our status pages.
Your contract takes precedence. These pages describe the EULA V2.5, which has been in effect since October 28, 2026. If you have an older version of the contract, it will remain in effect until the transition; we will contact you regarding this.
Each entry applies to exactly one level. This way, you can see who is responsible for what.
Operating your platform instance, extensions, and microservices; connecting devices; providing support; and reporting security incidents to you.
Platform software and platform operations, certified to ISO/IEC 27001, 27017, 27018, ISO 9001, and ISO 22301, and audited to SOC 2 and SOC 3.
Data centers in Frankfurt am Main for storing and backing up platform data.
New versions and revisions. Customers with access to the documents can receive them by email upon request.
Please send it to us. We will answer it based on the information provided in this Trust Center.
